Basic Returns Policy

You may return any item to Corporatefitnessproducts.com, provided you do so within 20 days of the shipping date and provided you comply with our returns policy.  You will find the shipping date on the packing slip packaged with your order.

Please note that CDs, DVDs, cassette tapes, videos, and software must be returned unopened and still in their plastic wrap.  For other rules that apply to specific products, click here. 

Products Returned After 20 Days

Products that are not shipped to us within 20 days of the original shipping date are not returnable.

Cost of Return Shipping

Unless the item is defective or the return is a result of our error (for example, we shipped you the wrong product), you will be responsible for the cost of shipping the item back to us.

Refunds

If you return a product within 20 days of the shipping date, we will refund the purchase price and any sales tax we collected from you based on the purchase price.  In addition, if the item is defective or if the return is the result of our error, we will also refund the incremental shipping charges you paid with respect to the item.  All refunds will be paid as credits against the credit card account used to purchase the item.

Defective Items and Items Returned As a Result of Our Error

If the product is defective or if the return is the result of our error, we will provide a refund or exchange the item for a non-defective item that matches your original order.  We will also provide a shipping label to save you the cost of shipping the item to us.  If you ask to exchange the item, we will ship the replacement item at no cost to you.  If you ask for a refund, we will refund the incremental shipping charges you paid with respect to the item. 

These rules apply, if we sent you

• the wrong item
• the wrong version or edition
• an item you did not order
• an item that has missing parts or components
• a item that was damaged in a material way at the time it was delivered
• a defective item

Please note that these rules to not extend to cases where you are simply disappointed with an item or where the item was damaged after it was delivered to you.  We reserve the right to determine whether an item is defective or returned as a result of our error. 

If the item is defective or the return is a result of our error, please contact us and provide the following information:

• your name,
• your mailing address,
• the order number, and
• the reason for the return.

If we agree that the item is defective or the return is a result of our error, we will mail you a shipping label so that you can return the item without paying shipping costs. 

Exchanges

If you wish to exchange the item you purchased for another item, please return the original item within 20 days of the shipping date (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase.  You do not have to wait for us to receive the original item before placing the new order. 

If the reason for the exchange is that the original item is defective or was sent to you in error, please follow the procedures in the section headed Defective Items and Items Returned As a Result of Our Error

Rules That Apply to Specific Products

Books must be returned in the condition in which they were delivered.

CDs, DVDs, cassette tapes, videos and software must be returned in the condition in which they were delivered, unopened and still in their plastic wrap.

Packing & Sending Your Return

Follow these steps in packing and shipping your return:

1.  Pack the items along with the packing slip (receipt) securely in a box.  You can use the box the items arrived in or another box, if you prefer.  If you do not have the packing slip, see Lost Your Packing Slip? below.

2.  Purchase and affix a shipping label from the carrier of your choice to the outside of the box.  The shipping label should be addressed to:

AdvantageHealth Corporation
Attn:  Corporate Fitness Products
7900 International Drive
Suite 200
Bloomington, MN 55425

3. Leave the package for your mail carrier to pick up or take it to a post office or shipping center.

Lost Your Packing Slip?

If you ordered an item that you want to return or exchange, but can't find the packing slip, you may still return it, provided you do so within 20 days of our shipping date.  Enclose an explanation and provide your name, your mailing address, the order number, and the reason for the return.  You can find your order number by logging on to this Site and checking Your Account.

Gift Exchanges & Refunds

Gift recipients may also return items received as a gift within 20 days of the ship date. If you want to exchange an item that you received as a gift (because, for example, you would like a different color or size) and you have the packing slip, please follow the procedures in the section headed Packing & Sending Your Return and enclose an explanation and provide your name, your mailing address, the order number and a description of the item you would like to receive in exchange for the item you have sent. We will not exchange an item for a higher priced item. If you do not have the packing slip and would like an exchange, you can follow the same procedure, however, you will first need to get the order number from the person who purchased the gift for you.  If for any reason we cannot exchange the item, we will issue a refund, but the refund will be provided as a credit against the credit card account used to purchase the item.

If you want to return an item you received as a gift, you may follow the procedures in the section headed Refunds, but the refund will be provided as a credit against the credit card account used to purchase the item. The purchaser is refunded in cases when a package is returned to Corporatefitnessproducts.com as undeliverable, whether the order was marked as a gift or not.

Problem With An Order?

If you have any questions about an order, we suggest you start by checking Your Account.  If you still need help, please contact us and we will help you.  Here are some common problems:

Missing Items.  If you believe you did not receive part of your order, first check the packing slip that was included with your shipment.  In order to fill your order quickly and efficiently with items already in stock at different fulfillment centers, we may have split your order into multiple shipments, which we would indicate on the packing slip.  If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized.  Visit the relevant order summary in Your Account for estimated delivery dates for every shipment associated with your order.

Undeliverable Packages.  Occasionally packages are returned to us as undeliverable.  When the carrier returns an undeliverable package to us, we issue a refund.  We are unable to re-ship orders that are returned to us as undeliverable.  If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our Web site.

If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us.

Failed Delivery Attempts.  Most of our carriers make three attempts to deliver a package.  Packages that contain more than $400 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required.  If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.

Refused by Recipient.  If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error.  If you still want to send these items, you may want to let the recipient know that a surprise is on the way.